Privacy Policy

1. Personal Information We Collect

Tabi Pirka LLC (“we,” “our,” or “us”) collects and retains personal information in connection with providing travel products and services requested by our customers. We may obtain personal information directly from you or indirectly through authorized third parties when you:

Apply for or purchase travel products or services
Request information or make inquiries
Submit opinions, feedback or requests
Communicate with us regarding our services

Some of this information is retained and managed as personal data in accordance with applicable laws and regulations.

2. Purpose of Use of Personal Information

We use your personal information for the following purposes:

To arrange transportation, accommodations and other travel services included in your booking, and to facilitate your receipt of those services.
To process payments for travel products and services.
To provide other travel-related services requested by you.
To provide products and services offered by Tabi Pirka LLC or our business partners.
To respond to inquiries, requests, consultations and communications regarding our products or services, including those made prior to entering into a contract.
To provide customer support and after-sales service.
To request customer feedback and conduct surveys regarding our products and services.
To develop, improve and enhance our products and services.
To prepare statistical data for business analysis.
To maintain and operate our products, services, networks and systems, and to prevent or respond to system failures, defects, accidents or other operational issues.
To detect, prevent, analyze and respond to fraud or other unauthorized activities, helping us maintain a secure environment for our customers.
To use personal information where otherwise permitted by applicable laws and regulations.
To provide personal information to third parties when necessary to achieve the purposes described above.

Cookies and Similar Technologies

We may use cookies, web beacons, unique identifiers (UIDs) and similar technologies (“Cookies”) to collect information such as:

Purchase history
Service usage history
Browsing and other online activity
Device information
Network information, including IP addresses

This information may be combined with your personal information or treated as information associated with you. We analyze this information to:

Improve and develop our products and services
Enhance your user experience
Provide information, advertisements and recommendations tailored to your interests and preferences

3. Disclosure of Personal Information to Third Parties

To provide the travel services you have requested, we may disclose your personal information, as necessary, to transportation providers, hotels, activity operators, insurance companies, government authorities and other relevant organizations.

The information disclosed may include:

Name
Customer ID
Gender
Age
Address
Telephone number
Email address
Passport information
Credit card information
Emergency contact information
Other information necessary to provide the requested services

This information may be transmitted electronically or by other appropriate means.

Emergency Contacts

To prepare for medical emergencies, accidents or other unforeseen events during your trip, we may request the contact details of an emergency contact.

This information will only be used if we determine that it is necessary to contact that person regarding your health, safety or welfare during your travels.

By providing an emergency contact, you confirm that you have obtained that person’s consent to provide their personal information to us.

Service Partners

When arranging travel or related services on your behalf, we may provide your personal information to our business partners, service providers and government authorities to the extent necessary to complete those arrangements.

Customer Inquiries

When responding to inquiries or requests regarding our services, we may share your personal information with transportation providers, accommodations, service providers or other relevant organizations where necessary to respond appropriately.

Safety and Incident Response

Where necessary to prevent or respond to service issues, accidents or other incidents, we may provide relevant personal information to government authorities or other appropriate organizations.

Fraud Prevention

To help maintain a safe and secure service environment, we may disclose personal information to government agencies, investigative organizations or business partners as necessary for fraud prevention, investigation and security purposes.

Other Disclosures

We may also disclose your personal information where:

You have provided your consent, or

Disclosure is permitted or required by applicable law.

4. Collection of Personal Information

We collect personal information primarily through the following methods:

Information Provided by You

We collect personal information that you voluntarily provide to us through:

In-person consultations
Telephone conversations
Written application forms
Fax
Our website
Email
Other electronic communication methods

Information Collected Automatically

When you visit our website or use our online services, certain information may be collected automatically. This may include:

Website access history
Service usage history
Browsing and other online activity
Device information
Network information, including your IP address

This information may be automatically recorded on our servers or transmitted from your computer, smartphone or other device, depending on your device settings.

Use of Personal Information

We will not use your personal information for purposes other than those described in this Privacy Policy unless we have obtained your consent or are otherwise permitted to do so under applicable law.

Minors

If you are under the age of legal majority, we will obtain the consent of your parent or legal guardian before collecting or using your personal information, except where otherwise permitted by law or in emergency situations.

Voluntary Provision of Information

Providing personal information is voluntary. However, if you choose not to provide some or all of the information requested, we may be unable to:

Contact you regarding your booking
Provide travel or other requested services
Respond to your inquiries or requests
Accept your reservation or application

5. Outsourcing the Processing of Personal Information

To provide travel and related services, we may entrust all or part of the processing of your personal information to carefully selected third-party service providers.

Examples include:

Itinerary management
Tour escort services
Airport assistance services
Payment processing
Other travel-related and administrative services

When outsourcing the processing of personal information, we select our service providers according to our internal standards and require them to enter into agreements that include appropriate confidentiality and data protection obligations.

6. Security Measures

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, destruction, alteration or disclosure.

These measures include, but are not limited to:

Establishing internal policies and procedures governing the collection, use, disclosure, retention and disposal of personal information.
Conducting regular internal reviews and audits of our handling of personal data.
Requiring employees to comply with confidentiality obligations as set forth in our employment rules and internal policies.
Requiring third-party contractors who process personal information on our behalf to comply with contractual data protection and confidentiality requirements.
Implementing password protection, remote security features and other safeguards to help prevent unauthorized access in the event that computers or mobile devices are lost or stolen.
Restricting access to personal information so that employees can access only the data necessary for their job responsibilities.
Protecting our systems against unauthorized access, malware and other cybersecurity threats through appropriate technical security measures.

7. Inquiries Regarding Personal Information and Requests for Disclosure

You have the right to request information regarding the personal data we hold about you.

Subject to applicable laws and regulations, you may request:

Notification of the purposes for which your personal information is used
Access to your personal information
Correction, addition or deletion of your personal information
Suspension or restriction of the use of your personal information
Erasure of your personal information
Suspension of the disclosure of your personal information to third parties

If you wish to make any of the above requests, please contact us using the contact information provided on this website. We will guide you through the necessary procedures.

Please note that we may be unable to comply with certain requests where:

Disclosure would significantly interfere with the proper operation of our business;
The information consists of internal data created by our company; or
We are otherwise permitted or required by applicable law to refuse the request.

In all other cases, we will respond promptly and in accordance with applicable laws, regulations and our internal policies.

8. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time in response to changes in applicable laws, regulatory requirements or our business operations.

Any revisions will be posted on this website and will become effective upon publication unless otherwise stated.

We encourage you to review this Privacy Policy periodically to ensure you are familiar with the most current version.

9. Personal Data Breaches

In the unlikely event that a leak, loss or other security incident involving personal information occurs, we will respond promptly in accordance with applicable laws and regulations.

Where required, we will take appropriate measures, including:

Notifying affected customers
Taking steps to protect the security of personal information
Temporarily suspending affected systems, if necessary
Investigating the incident
Publishing information regarding the incident and our response on our website or through other appropriate channels, where required

Effective Date: July 1, 2024

Tabi Pirka LLC

Representative Member: Naruyuki Yokohama

Certified Domestic Travel Services Managers:
Naruyuki Yokohama
Kaori Takamatsu

Address:
1-7, Atsubetsu Chuo 1-jo, Atsubetsu-ku, Sapporo, Hokkaido, Japan

Telephone: +81-11-892-9129
Fax: +81-11-892-9129

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Closed on Japanese national holidays and during the New Year holiday period.

RESERVATIONS / CONTACT