Frequently Asked Questions

Reservations can be made through our website by submitting an inquiry form or by contacting our English-speaking staff directly by email or phone. After receiving your travel details, we will confirm availability, prepare a quotation and send you a booking confirmation.

We recommend booking as early as possible, especially during the winter ski season, summer holidays and major festivals. Early reservations allow us to secure your preferred vehicle and driver.

Please contact us as soon as possible if you need to change or cancel your reservation. We will do our best to accommodate changes whenever possible. Cancellation fees may apply depending on the timing and the service booked.

Your driver or airport assistant will meet you at the designated meeting point after your arrival. If you have requested Meet & Greet service, your driver will be waiting with a sign displaying your name.

Please contact us immediately using the emergency phone number provided in your booking confirmation. Our English-speaking staff will quickly help you connect with your driver.

Yes. Meet & Greet service is available at New Chitose Airport for an additional fee. An assistant will welcome you inside the terminal and escort you to your vehicle.

We accept all major credit cards. Full payment is generally required before your tour or transfer begins. If you have any questions about payment, please contact us before booking.

Most of our transfer and charter prices are charged per vehicle, not per passenger. This makes private travel convenient and economical for families and groups.

Additional charges only apply when requested, such as:

• Extra waiting time
• Additional pickup or drop-off locations
• Late-night or early-morning service
• Meet & Greet service
• Extra charter hours

We always explain any additional fees before confirming your booking.

We offer several private vehicle options including:

• Standard Taxi
• Toyota Alphard / Vellfire
• Jumbo Taxi
• Charter buses for larger groups

We’ll recommend the best vehicle based on your group size and luggage.

Capacity depends on the amount of luggage as well as the number of passengers. Our staff will help select the most suitable vehicle after reviewing your travel details.

Yes. Our professional drivers are experienced in driving on snowy and icy roads. Vehicles are equipped for winter conditions and safety is always our highest priority.

Absolutely. The Toyota Alphard and Toyota Vellfire are among our most popular premium vehicles, offering exceptional comfort for sightseeing, airport transfers and business travel.

We provide private transportation and tours throughout Hokkaido including:

• Sapporo
• New Chitose Airport
• Niseko
• Rusutsu
• Otaru
• Furano
• Biei
• Lake Toya
• Noboribetsu
• Hakodate
• Asahikawa
• Shakotan Peninsula

If your destination is not listed, simply contact us and we’ll be happy to check availability.

If you provide your flight number, we monitor your arrival whenever possible. Should your flight be delayed, we’ll make every effort to adjust your pickup time. Depending on the length of the delay, additional waiting charges may apply.

Please contact us as soon as you know about any schedule changes. Providing your updated flight number helps us coordinate your pickup as smoothly as possible.

Yes. When you provide your flight information in advance, we monitor your arrival status whenever possible to help ensure a smooth pickup experience.

The amount of luggage depends on the vehicle you choose and the number of passengers. Please let us know the number and size of your suitcases when booking so we can recommend the most suitable vehicle.

Yes. We regularly transport skis, snowboards, golf clubs and other oversized luggage. Please tell us what equipment you’ll be bringing so we can arrange a vehicle with sufficient space.

Certainly. Foldable wheelchairs, strollers and other mobility equipment can usually be accommodated. Please let us know in advance so we can prepare the appropriate vehicle.

Yes. Child seats can be arranged upon request. Please provide the child’s age, height and weight when making your reservation so we can prepare an appropriate seat.

Absolutely. Our private tours are ideal for families with children because you can travel at your own pace and customize the itinerary to suit everyone’s interests.

Cancellation fees depend on the type of service and the timing of your cancellation. Please contact us as soon as possible if your plans change. Any applicable cancellation charges will be explained in accordance with your booking conditions.

Yes, whenever possible. Minor itinerary changes can often be accommodated depending on your driver’s schedule and the availability of the vehicle. Please let us know as early as possible.

Our English-speaking staff are happy to assist you. You can contact us through our website, by email or by telephone before and during your trip.

Yes. Our team regularly assists international visitors and can communicate in English to help make your trip around Hokkaido smooth and enjoyable.